Once upon a time, I bought the greatest stroller known to man, the phil&teds Explorer Sport with double attachment. Greatest. Stroller. Ever.
I loved that stroller. I took it everywhere and recommended it to everyone who would listen (at least those who asked me about it…I didn’t run up to random strangers like a crazy person and scream at them to buy this stroller. Much.).
When we planned our trip to Germany this summer, we originally planned to bring 2 cheap umbrella strollers to the airport but at the last minute decided to take the phil&teds instead, thinking that it would be more useful in our travels. Unfortunately, fate was not on our side and it came to pass that a terrible dragon, in the form of a careless baggage handler, wrecked it during the flight. Actually, my guess, judging from the type of damage, is that he – and I say he not out of sexism but because it was taken from me by 2 young men – dropped it to the tarmac while carrying it down the stairs before the flight ever began.
At first I hoped to keep using the broken stroller, at least for the trip, and did managed to get a bit of use out if it in the first few days with packing tape holding the handle together.
Unfortunately some new damage quickly came to light – I think the front wheel assembly must have been bent too so with continued use the tire popped. Despondent, I gave it up for lost, figuring that my kids were a bit older and I could probably get by with a cheap umbrella stroller until they outgrew strollers completely (see the October 2012 issue of Today’s Parent for a good debate on topic of strollering your toddler or preschooler), and I would be better off taking a cash settlement.
I even composed a haiku in its honour:
Careless baggage guys/dropped my stroller down the stairs/Condor owes me big.
After a fair bit of frustration and some back-and-forthing through social media and then email with Condor Airlines, it came down to a choice between a significantly depreciated cash value versus full reimbursement for a replacement stroller so I opted for the replacement – which means I was able to purchase the brand new just-released phil&teds Navigator in pretty robins-egg blue!
Things that I loved about my Explorer:
– SO maneuverable
– double stroller without the double width
– double attachment let Ben jump in and ride when he needed to and didn’t get in my way when he didn’t
– driveable in all seasons and on all terrains
Things that I loved less:
– stiff wire brake needed a lot of force to flip on or off with foot (and not doable in sandals – ouch!)
– deep fabric footwell caught crumbs and dirt and you had to flip stroller upside down and shake get them out
– long dangly tails on harness straps
– waist straps that you had to dig out from under your kid to buckle
– very small sunshade that didn’t really shade at all
– no clip to prevent stroller from opening when folded
– soft fabric back of seat was oh so tempting for kid in double attachment seat to kick or push, earning a “Hey!!” or just a wail as they woke up from the kid above
– permanently attached seat cover cannot be washed
Don’t get me wrong – these were all minor annoyances and certainly did not detract from this being the BEST STROLLER EVER MADE.
With the Navigator, phil&teds have stared deep within my soul, discovered all of the things I found mildly irritating about the Explorer, and FIXED THEM. Every last one of them. The Navigator has a one-touch toggle brake; a firm plastic footwell with vents for the crumbs to fall through; a new tail-less harness system (I didn’t even know you could do that!); a harness system that while still having shoulder and waist restraints, only has 2 clips; a hard plastic back to minimize those “Hey!”s; and a detachable, machine-washable seat cover. They even fixed the bar that goes across the front – I took it off originally because my kids were biting chunks of foam off it, and apparently this issue was not unique to me because the new incarnation has a fabric sleeve.
It also has the biggest freaking sunshade I’ve ever seen (Ben and Molly like to pull it all the way down to enclose them in a kind of sunshade cocoon) – and again, since they either have secret video cameras recording my life or else someone in R&D is my creepy long-lost brain twin, they KNEW that I always put stuff like my keys or wallet on top of the sunshade while I walk around and I’ve lost a cell phone as a result, and built freaking POCKETS into the sides of the sunshade so that when things inevitably slide off, instead of falling to the ground they get caught in the pockets.
Another really neat feature is that it assembles completely without tools – I took it out of the box, popped the wheels on, and was ready to go. It also handles like a dream, even more smoothly than the Explorer did, and all this at the exact same price I paid for my Explorer originally.
If I have one complaint, it’s the the colour is not as bright and the fabric slightly coarser than I expected, but since I ordered it online without seeing it in person, I can’t really blame phil&teds for that.
Ben and Molly heartily approve of the new stroller, and if it has half the staying power of the last one (barring being dropped down a flight of stairs onto asphalt) it should last through a few more kids after mine. Thank you, thank you, thank you, phil&teds, for making my stroller dreams come true, and thank you Condor Airlines for making things right.